At Patel Jewellery, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective product, please contact us so we can assist you.
Eligibility for Refund or Exchange
Refunds or exchanges may be considered in the following situations:
- You received a damaged or defective product.
- You received a product different from what you ordered.
- The product is missing any item or component included with the order.
To request a refund or exchange, please contact us within 3 days of receiving your order.
Conditions
Products must be returned in their original condition, unused and unworn, with all original packaging and accessories.
We may request photographs or other information to verify the issue before approving a refund or exchange.
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a refund or exchange.
Refund Process
Once your request has been reviewed and approved, we will inform you about the next steps.
Approved refunds will be processed through the applicable payment method or another mutually agreed method.
The time required for the refund to reach you may vary depending on the payment method and financial institution.
Non Refundable Items
Certain products may not be eligible for refunds or exchanges due to their nature, customization, or special order status.
Any applicable non refundable conditions will be communicated before or at the time of purchase.
Return Shipping
If the return is due to an incorrect, damaged, or defective product received from us, Patel Jewellery may cover the applicable return shipping cost.
If the return is requested for another reason, the customer may be responsible for the return shipping charges.
Order Cancellation
Order cancellation requests should be made as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return or refund, please contact Patel Jewellery through the contact details provided on our website.
Website: pateljewellery.store